Frequently Asked Questions

You can sign up in a few steps with your first name, last name, and email address using the Sign up link at the top right. After registering, don't forget to click the verification link sent to your email.

Click the 'Forgot?' link on the sign-in page; a password reset link will be sent to your email address. If the email doesn't arrive, check your junk (spam) folder.

After signing in, you can update your name, contact, and billing details and manage your notification preferences under My account.

Open the course you're interested in from the Courses page, add it to your cart with the button on the card on the right, and complete the payment. For courses with multiple terms, you'll be asked to choose the term you want to join during payment.

For courses that are full, you can join the waiting list; you'll be notified by email and notification when a place becomes available.

To enroll in some courses, you must first complete the specified prerequisite course or have your prerequisite application approved. You can track the status of your application under My account.

These courses open once the target number of pre-registrations is reached. You reserve your place with the Pre-register button; when the course opens, you'll be notified by email and notification and given time to complete your enrollment.

Unless stated otherwise on the course page, pre-registration is free and non-binding; you can cancel at any time. If a paid pre-registration applies, this is clearly stated on the course page.

You can pay online by credit or debit card, or pay by bank transfer (wire/EFT) and upload your receipt. Payments made with a receipt are confirmed after review.

Enter your code in the coupon field on the cart/payment page and apply it; the discount is reflected in the total immediately. Coupons may have validity conditions (dates, courses, number of uses).

In the payment step, you can enter your billing details as corporate (company name, tax office, tax ID number).

In recorded (video) courses, you can access lessons at any time from any device. In some courses, lessons unlock in order: you can't move on to the next lesson without completing the previous one.

The link to a live class appears on your course page and in your notifications before the class starts; you can join with a single click. If a recording of a live class you missed has been added, you can watch it on the same lesson page.

First refresh the page and check your internet connection; if possible, try a different browser. If the problem persists, write to us from the contact page, stating the course and lesson where you're having trouble.

Under My account / My courses, you can see your completion percentage for each course and the lesson where you left off.

Exams appear as lessons in the curriculum; the time limit and number of attempts are shown on screen before the exam starts. You'll see your result as soon as the exam ends or once grading is complete.

On the assignment lesson page, you'll see the instructions and upload your file by the deadline. The late submission policy may vary from course to course and is stated on the lesson page.

In certificate courses, your certificate is issued digitally once you meet the completion criteria (progress, exams, etc.); you can download it as a PDF under My account / My Certificates.

Each certificate has a unique number and a verification link; organizations can instantly check its validity on the certificate verification page.

For courses that offer a printed certificate option, you can add this option at the payment step; your certificate will be sent to your address.

Refund terms are stated on the course page and in the sales agreement. You can submit a refund request under My account; your request will be reviewed and your payment refunded accordingly.

For courses that don't open for reasons such as insufficient participation, your payment is refunded or, if you prefer, transferred to the next term; you'll be notified by email.

Once your refund request is approved, refunds are processed within 20 business days.

All your notifications are listed under the bell icon at the top right; important updates are also sent by email.

You can write to us using the form on our contact page; your message will be forwarded to the relevant unit and we'll reply by email.